As soon as CMMN SWDN has received a receipt of your transaction we will process the order. We will process your purchased items in the shortest time possible. During sale period, processing of orders and customer support may take longer time than normal. We operate Monday to Friday with the exception of public holidays.
We offer free delivery on all orders above 200 GBP. Please use option at checkout when applicable.
Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility. If so, the shipping company may contact you once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability.
Please note international shipments may be subject to cross-border inspections by customs authorities. In the event that your order does not arrive within the approximate delivery period stated we will do our best to assist in tracking your order. In the event of non-delivery of your order we are unable to process a replacement order until 21 business days following the original shipment date.
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you full refund.
Unfortunately, we can not refund any taxes, duties, charges or the return and shipping fee.
Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund.
To return or exchange items, contact us at email@example.com with your order number and specify if its a return or an exchange and we will instruct you accordingly.
We recommend posting within 7 days of your Return Request and requesting proof of postage to guarantee that we receive your parcel within 14 days. We regret that we cannot be held responsible for anything lost or damaged in transit. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail. A refund will be issued to your original payment method within 5 days.
Studio 1, 296 Kingsland Road
London E8 4DG
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt we can then offer alternatives such as repair or exchanges.
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges shipped to you free of charge. Should you be interested in a different style, please return your item/s to us and simply purchase the new piece separately at www.cmmn-swdn.com
You have the right to cancel your order under the Consumer Contracts if you are in the EU. You may cancel your order within 14 days after the day on which you receive your Items. If, for any reason, you wish to cancel your order before your Items have been dispatched, please email your cancellation marked ‘urgent cancellation’ to firstname.lastname@example.org and list your name, address, product ordered and order code on the email.